Muovihaka saves time and stress in logistics
Muovihaka Oy ships its parcels and pallets with Kuormat.com. At best, an order takes 10 seconds and prices show up right away. Read the customer story.
“At best, an order is done in 10 seconds,” says Anni Poukka, who is responsible for the company’s logistics.
Muovihaka Oy uses Kuormat.com for its shipping
Founded in Finland in 1989, Muovihaka Oy is known for its high-quality entrance mats and wet room mats. The company manufactures and supplies mat solutions to a wide range of customers, from properties and public buildings to private individuals. When products ship as rolls, on pallets and as smaller parcels, smooth logistics is what keeps day-to-day work running.
Anni Poukka, who is in charge of organising Muovihaka’s logistics, explains how Kuormat.com has made handling the company’s shipments easier.
The focus: easy, fast shipping and clear prices
When Kuormat.com presented its concept, deciding to try the service was easy.
“Starting to use the service was pretty much a no-brainer. With your service, handling parcel shipments became much easier, clearer and faster,” Poukka recalls.
Poukka gives special praise to how quickly the service expanded after the initial rollout to cover pallet shipments through DHL as well. When choosing a transport partner, the most important criteria are ease, speed and price.
Kuormat.com’s clear pricing, and the fact that prices are shown in the service before ordering a shipment, also get praise.
“Especially when a customer orders a small shipment abroad, I want to see the price right away. I don’t have to wait ages for a price; it’s available in a couple of clicks. That’s really handy,” Poukka says.
Logistics routines done in seconds
According to Poukka, getting started went smoothly and without any unnecessary stress. Day to day, the biggest win is less manual work. Because the company ships a lot of goods to the same addresses, having the details ready speeds things up considerably.
“The addresses are already saved in the service, so I just click a few times. At best it takes only 10 seconds and the order is done,” Poukka says happily.
Top marks for customer service and prices
When asked how Kuormat.com has affected day-to-day work, Poukka answers with a laugh:
“At the very least, it saves us a lot of stress! Of course we aim for the best price, but we don’t compromise on service quality. Kuormat.com has really good prices compared with many others.”
Muovihaka gives Kuormat.com excellent ratings for the quality of its customer service, the ease of use of the service and its shipping prices.
When it comes to customer service, what matters to Muovihaka Oy is getting answers quickly if problems come up.
“A big plus is that your customer service replies really fast. Unfortunately, not all transport companies are like that; with other carriers you can sometimes end up waiting a day for an answer.”
Kuormat.com’s clear and well-functioning system has proven its worth in Muovihaka Oy’s daily work, and the journey together towards smoother logistics continues with enthusiasm.